BUSTER MILES CHEVROLET PLUS
BUSTER MILES CHEVROLET PROFESSIONAL

Apparently neither person was willing to advocate for me with the General Manager or Ford corporate to handle the issue. I explained the situation to my original salesman Tommy as well as Service Manager Julie.

BUSTER MILES CHEVROLET PLUS

The dealership intended to charge me a $98 diagnosis fee plus repair cost. I have driven 48,000 miles in 11 months due to my job and since I don't drive from the passenger side I was not aware that the electric seatback recline was not functioning until very recently. Buyer Beware! The real measure of Customer Service comes after the sale: I brought my 2017 F150 in today for a recall repair and to inquire about repair of the front passenger seat under the factory warranty. Utterly disappointed by the indifference I experienced today by my local dealership (Buster Miles Ford - Heflin, AL) to resolve a service issue with the F150 I bought 11 months ago. Check them out for next vehicle and ask for Randall McCaffrey. I recommend him highly as I usually have a good sense about people to trust. I?m very pleased and usually am too lazy to write reviews but always use them to guide me in using businesses so I wanted to make sure I left one about this group. The dealership even handled the title paperwork with NC DMV so I didn?t have to worry about it and get my friends to do it. I feel confident the vehicle will be in good working condition and I will be satisfied. He replied in a timely manner to all my emails since I was purchasing it online and shipping to my home in NC now but will not even get in it and drive until June. It also helped he was a long time Jeep owner and was very familiar with the way Jeeps handle and what other Jeepers want in a used one. Randall McCaffrey Was my salesperson and we talked over the phone he answered all my questions was very direct and open about the vehicle, since it had been a couple of weeks since he drove it he took it out again and made sure all my concerns were addressed. We would have loved to sell all three customers the Ridgeline that day, but obviously that wasn't an option!īought a 1998 Jeep Wrangler Sahara edition that was traded in on a new car the price was on point and the Jeep had a new top but without the correct support so the dealership got the right supports and made it right. To be honest, it would have been easier to sell it you because you were in the store, but we felt like we were doing the right thing by allowing the first customer in store that day to purchase. We are sorry that this decision negatively affected you. We felt as if the customer who had been in store first that day, and who had let us know they were coming, got first right of refusal. Obviously, this was bad timing because you and your family were physically in the store. The gentleman that actually ended up purchasing the vehicle had been in the store about an hour prior to you, had test driven, gotten pre-approved, and then made the final decision to purchase right as the other customer was on their test drive. To be 100% honest this was a very difficult situation to juggle, with so many interested buyers. We completely understand your frustration, we hate for anyone to waste time and we are truly sorry that this happened to you and your family. We are so incredibly sorry that you had such an unpleasant experience at our dealership. Again, we are genuinely sorry about your situation and we are still willing to help you resolve these issues. However, we do not think the 1 star reviews that you have continued to leave us on our Ford site, our Chevy site, on, Yelp, etc. This is totally your decision, and we don't blame you for getting a second opinion. About a week later you said the issue was back, we asked you to bring it in again and you told us you were going somewhere else. The last time you brought your truck in, you rode with the tech and our service manager and said the issue was resolved.

BUSTER MILES CHEVROLET PROFESSIONAL

Our service department has done all that is within their power to service your vehicle efficiently, to provide you with complimentary transportation while we were working on your vehicle, and to be kind, professional and courteous during all encounters. Obviously, this is a super unfortunate situation that we don't want ANY of our customers to have to deal with. First off, I want to apologize for all of the issues you have had with your new truck.

Buster miles chevrolet